Service design

Service design is an efficient way to move the customer voice and needs into the center of your focus and your team’s daily actions.

WHY SERVICE DESIGN

A service design approach helps organisations execute new ideas more effectively, address customer expectations, break down silos and create business value.

In order to compete today, companies need evolutionary skills that will ensure their survival in a fast-changing climate. Business fitness now means learning how to be agile, resilient, and creative. It means adapting to the marketplace in quick generational cycles.

In this very different environment, business leaders know that they need to adapt. But questions remain about how they can develop these attributes fast.  Service Design has many answers and tools to solve these issues.

HOW WE DO IT

Service design is all about collaboration. We involve both our clients and their customers to the design process and ask a lot of  “What Ifs & Whys”.

You must understand customer desires and the core business requirements. Without them the agile practices are just an effective way to generate bad user experiences faster.

WHAT WE DO

We help companies to create new services and speed up their new service development processes.

We identify the needs and desires of the customer, prototype solutions, and create something flexible enough to pivot quickly as those needs change, ensuring your continued relevance.

  • Research, Customer Insight
  • Service Blueprint
  • Rapid Service Prototyping
  • Collaborative co-creation
  • Design Sprint facilitation ( Google Design Sprint )
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