Digital service design

Digital service design helps you design and build business-driven digital products and services that exceed your customers’ needs and expectations.

Digitaalinen palvelumuotoilu

Concept design

During the concept design phase, we work together to define the business case, why and for what kind of users the new digital service is being built.


content

  • Current and desired state
  • Success metrics
  • User understanding
  • Content types and structure
  • Technical functionalities and requirements
  • Service wireframes
  • UI/UX design
  • Software architecture

Outcomes

  • Documented service concept
  • Wireframes
  • Interactive user interface prototype
  • Technical development plan

experts

  • Service Designer
  • UI/UX Designer
  • Software Developer
  • Software Architect

Price starting at

9800 €

Concept and user interface design

In addition to designing the service concept, we ensure that the service interface provides an intuitive user experience that meets the needs of the customer.


content

  • Current and desired state
  • Success metrics
  • User understanding
  • Content types and structure
  • Technical functionalities and requirements
  • Service wireframes
  • UI/UX design
  • Software architecture

Outcomes

  • Documented service concept
  • Wireframes
  • Interactive user interface prototype
  • Technical development plan

experts

  • Service Designer
  • UI/UX Designer
  • Software Developer
  • Software Architect

Price starting at

18 500 €

Concept and user interface design and technical architecture

Service design requires a multidisciplinary approach, combining business expertise, user interface design, user interface design and software architecture.


content

  • Current and desired state
  • Success metrics
  • User understanding
  • Content types and structure
  • Technical functionalities and requirements
  • Service wireframes
  • UI/UX design
  • Software architecture

Outcomes

  • Documented service concept
  • Wireframes
  • Interactive user interface prototype
  • Technical development plan

experts

  • Service Designer
  • UI/UX Designer
  • Software Developer
  • Software Architect

Price starting at

24 900 €

Digital service design helps build user-centred services

The aim of digital service design is to design digital services that are not only functional but also pleasant to use. It requires a multidisciplinary approach, combining business expertise, user interface design and software architecture. This ensures that digital services are user-centric, technically feasible and aligned with business objectives.

A successful design project always requires a thorough understanding of the users of your service: what problems they are looking for solutions to, what their needs and habits are, what makes them happy, what makes them switch to a competitor in two clicks.

Digitaalinen palvelumuotoilu

Our customers’ experiences of digital service design

“”The Sofokus team has done a really good job. They are top professionals in their field: they meet deadlines, deliver results and have fun working together.””
Testimonial
Tarja Virolainen Communications Director A-Clinic Foundation
“”It is inspiring to see the difference between the first and the last workshop: the initial vague ideas were transformed into concrete actions.””
Testimonial
Ira Tenhunen Development Manager The Finnish Real Estate Management Federation

Digital service design is useful, for example, when…

You are in the process of launching a new digital service or product.
You have an idea but need help to make it concrete.
You need a clear, documented plan to develop your service.
You would like an external facilitator to design the service.
The old service has reached the end of its journey and it’s time to design a new one.

Want to learn more?