Search Results for: customer experience

…external environments, tools and processes. It’s about the services your customers, partners, employees and fanboys use, but also the parts, which are managed automatically by a machine, artificial intelligence or…

…our potential customers in other areas as well.”, explains the founder and digital multi-entrepreneur Teemu Malinen. Sofokus was born on 2000 as a one man’s dream. Today Sofokus Group employs…

…it’s selling your service to a first customer or releasing your first ad, all you have to do is boldly take an action. Otherwise, you may find yourself still refining…

…at least five years and the turnover is stable seven-digit number. Growth has frozen to a few percent per year. Staff and the customers are averagely satisfied and things roll…

…how does the dilemma look like from the perspective of the service provider, the customer, or the stakeholders? When the problem is approached from many directions, we are at the…

…system started to get traction amongst customers. When the need to digitalize surfaced, Sofokus Ventures joined the company as an investor and produced a customized digital platform solution for Liveto….

…Google Analytics… Read more Customer-centric development: 5 tips for creating an engaging website In this article, we will explore the key principles of customer-centric development and how to… Read more…

Audits and analysis provide us with access to the very core of key information about the state of your service. Combining our findings with the customer’s insights will get us…

…solutions that operators could not provide to their customers on their own. Those benefits can be access to richer data and broader knowledge, contact with new potential customers, and synergies…

…use them cost-effectively in their own customer projects. How does becoming official Google Cloud Platform partner affect the clients of Sofokus? Partnership enables Sofokus with new opportunities and tools to…

…of difficulty to running the business, it is also an extremely effective way of making the customers commit to the company. While a Netflix customer can switch from one streaming…

…provide a solution to a problem, but without it, the solution is rarely up to date. Customers demand service on all channels, both traditional and digital. The digital heart can…